1. Introduction
We understand that sometimes plans change, and you may need to cancel your order or request a refund. This Cancellation and Refund Policy outlines the terms and conditions under which you can cancel your order and request a refund.
 
2. Cancellation Policy
2.1 Order Cancellation
You can cancel your order within [specific time frame, e.g., 24 hours] of placing it. To cancel your order, please contact our customer service team at [customer service email -: vaidyazebanaaz@gmail.com] or [customer service phone number + 91 9068932258].

***Orders that have already been processed and shipped cannot be canceled. 

2.2 Subscription Cancellation
If you have a subscription, you can cancel it at any time by logging into your account or contacting our customer service team. Your subscription will remain active until the end of the current billing cycle, and no further charges will be applied.
 
3. Refund Policy
3.1 Eligibility for Refunds
To be eligible for a refund, your item must be unused & non customized and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are exempt from being returned. Perishable customized products cannot be returned. 
 
**95% of our services and Products are customized and are Non Refundable
 
3.2 Refund Process
To initiate a refund, please contact our customer service team at [customer service email-: vaidyazebanaaz@gmail.com] or [customer service phone number + 91 9068932258]. Provide your order number and details of the product you wish to return.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 10 - 15 days].
 
3.3 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email -: vaidyazebanaaz@gmail.com].
 
4. Non-Refundable Items
Gift cards
Downloadable software products
Some health and personal care items, Diet plans, Yoga Plans, Booked Consultation, Customized Products
 
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email - vaidyazebanaaz@gmail.com] 
 
6. Shipping Returns
To return your product, you should mail your product to: [ Chakra Kosh, Gali No. 4, Peer wali gali, Ibrahimabad colony, Uttar Pradesh, Saharanpur, near Bright Angel School, 247001].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over [amount, e.g., $75], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
7. Changes to This Policy
We reserve the right to update or change our Cancellation and Refund Policy at any time. Any changes will be posted on this page. You are advised to review this policy periodically for any changes.
 
8. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at:
Chakra Kosh
Gali No.4 , Peer wali gali, Ibrahimabad colony,
Uttar Pradesh, Saharanpur, 247001
vaidyazebanaaz@gmail.com
+91 9068932258